Account Manager

Job Title: Account Manager

Employment Type: Full-Time

Location: Bangalore, Karnataka / Hyderabad, Telangana

Workplace Type: Hybrid

Company: VYGNYA COMPREHENSIVE SOLUTIONS PRIVATE LIMITED

Industry: IT Services and IT Consulting

Joining: Immediate

Company Overview: We are a premier web and mobile application development company specializing in customized enterprise-level cloud application development. Our focus is on delivering innovative, secure, and scalable solutions tailored to the unique needs of our clients across various industries. We are committed to driving digital transformation and helping businesses achieve their goals through cutting-edge technology and exceptional service. We are seeking a highly skilled and experienced Account Manager to join our team and take ownership of client relationships and business growth.

Job Summary: The Account Manager will be the primary liaison between our company and its clients, responsible for managing a portfolio of key accounts. This role requires a deep understanding of the web, mobile, and cloud technology landscape, particularly in enterprise-level solutions. The Account Manager will be instrumental in ensuring client satisfaction, driving revenue growth, and maintaining the highest standards of service delivery.

Key Responsibilities:

1. Client Relationship Management:

Strategic Partnering: Develop and maintain deep relationships with key decision-makers within client organizations, understanding their strategic goals, industry challenges, and business needs.
Account Advocacy: Serve as the client’s advocate within the company, ensuring their needs are prioritized and met with the highest level of service.
Engagement: Regularly engage with clients through meetings, calls, and business reviews to discuss ongoing projects, gather feedback, and identify areas for improvement.
Client Retention: Implement client retention strategies, ensuring long-term relationships that drive recurring revenue.

2. Account Growth and Development:

Revenue Generation: Identify and pursue opportunities for upselling and cross-selling additional services, including custom development, maintenance, and consulting services.
Market Insights: Stay informed about industry trends, technological advancements, and competitive activities to proactively identify new business opportunities within existing accounts.
Solution Selling: Work with clients to identify their business challenges and propose tailored solutions that leverage our company’s capabilities in web, mobile, and cloud application development.
Contract Negotiations: Lead contract renewal processes and negotiations, ensuring favorable terms for both the client and the company.

3. Project Coordination and Delivery Oversight:

Alignment: Collaborate with project managers, developers, and designers to ensure that client expectations are clearly communicated and understood by all internal teams.
Scope Management: Oversee the scope of work, timelines, and deliverables for all client projects, ensuring alignment with client objectives and budget constraints.
Issue Resolution: Proactively identify and resolve any issues or roadblocks that may arise during the project lifecycle, ensuring timely and successful delivery.
Quality Assurance: Ensure that all deliverables meet the highest standards of quality, functionality, and user experience.

4. Customer Satisfaction and Feedback Management:

Client Satisfaction Surveys: Conduct regular surveys and feedback sessions with clients to assess their satisfaction with our services and identify areas for improvement.
Continuous Improvement: Use client feedback to drive continuous improvement initiatives across the company’s service offerings and processes.
Churn Reduction: Develop and implement strategies to reduce client churn and increase loyalty, including personalized engagement and value-added services.

5. Reporting, Analytics, and Documentation:

Performance Monitoring: Track and report on key performance indicators (KPIs) for each account, including revenue growth, client satisfaction scores, and project delivery timelines.
Financial Forecasting: Provide accurate revenue forecasts based on account growth strategies and client engagements.
Documentation: Maintain comprehensive and up-to-date documentation for all client interactions, agreements, and project details within the company’s CRM system.
Insight Sharing: Regularly share client insights and trends with senior management to inform business strategy and decision-making.

Key Skills:

1. Client Relationship Management:

Relationship Building: Ability to establish and maintain strong relationships with key client stakeholders.
Client Advocacy: Skill in representing and prioritizing the client’s needs within the company.

2. Sales and Revenue Generation:

Upselling/Cross-Selling: Expertise in identifying opportunities to offer additional services or products to existing clients.
Contract Negotiation: Proficiency in negotiating contract terms and managing renewals to achieve favorable outcomes for both the client and the company.

3. Technical Understanding:

Technical Acumen: Solid understanding of web and mobile application development processes, including cloud computing and enterprise-level solutions.
Solution Selling: Ability to understand complex technical requirements and translate them into tailored solutions.

4. Project Management:

Project Coordination: Experience in coordinating with internal teams (e.g., development, design, project management) to ensure successful project delivery.
Scope and Timeline Management: Skills in managing project scopes, timelines, and deliverables to align with client expectations and business objectives.

5. Communication Skills:

Verbal Communication: Excellent verbal communication skills for effective client interactions and presentations.
Written Communication: Strong written communication skills for drafting reports, proposals, and client correspondence.

6. Problem-Solving:

Issue Resolution: Ability to identify potential problems and proactively address issues to maintain client satisfaction.
Analytical Thinking: Strong analytical skills for assessing client needs and developing effective solutions.

7. Customer Service:

Client Satisfaction: Commitment to ensuring high levels of client satisfaction and addressing any concerns or feedback promptly.
Retention Strategies: Skills in developing and implementing strategies to retain clients and reduce churn.

8. Business Acumen:

Industry Knowledge: Understanding of industry trends, competitive landscape, and market dynamics to effectively manage and grow accounts.
Financial Acumen: Ability to manage budgets, forecasts, and financial performance related to client accounts.

9. Organizational Skills:

Time Management: Excellent time management skills to handle multiple accounts and priorities simultaneously.
Attention to Detail: Meticulous attention to detail to ensure accuracy in project management and client communications.

10. Technical Tools Proficiency:

CRM Software: Proficiency in using CRM tools such as Salesforce, HubSpot, or similar platforms.
Project Management Tools: Familiarity with project management tools like Jira, Trello, or Asana.

11. Adaptability:

Flexibility: Ability to adapt to changing client needs and business requirements in a fast-paced environment.
Learning Agility: Willingness to continuously learn and stay updated with new technologies and industry practices.

12. Leadership and Team Collaboration:

Team Leadership: Skills in leading and motivating cross-functional teams to achieve client objectives.
Collaboration: Ability to work collaboratively with internal teams to deliver cohesive and effective solutions.

Qualifications:

Educational Background: Bachelor’s degree in Business, Marketing, Information Technology, or a related field. A Master’s degree or additional certifications in Account Management, Sales, or Project Management is a plus.
Experience: Minimum of 5 years of experience in account management within the IT industry, with a focus on enterprise-level clients and cloud-based solutions.
Technical Acumen: Strong understanding of web and mobile application development, cloud computing, and the software development lifecycle (SDLC).
Proven Success: Demonstrated success in managing and growing high-value accounts, with a track record of meeting or exceeding revenue targets.
Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to anticipate client needs and proactively address challenges.
Collaboration: Ability to work effectively in a collaborative team environment, with experience managing cross-functional teams and projects.
Adaptability: Comfortable working in a fast-paced, dynamic environment with the ability to manage multiple priorities and accounts simultaneously.
Tools Proficiency: Proficient in CRM software (e.g., Salesforce, HubSpot) and project management tools (e.g., Jira, Trello).

Preferred Qualifications:

Industry Expertise: Experience in managing accounts within sectors such as finance, healthcare, retail, or manufacturing, where enterprise cloud solutions are critical.
Sales Expertise: Strong sales acumen with a deep understanding of contract negotiations, pricing strategies, and value proposition development.
Technology Awareness: Up-to-date knowledge of emerging technologies in cloud computing, AI, data analytics, and their application in enterprise solutions.
Client Portfolio Management: Experience managing a diverse portfolio of clients with varying needs and requirements.

What We Offer:

Competitive Compensation: A competitive salary with performance-based bonuses and incentives.
Professional Growth: Opportunities for professional development and career advancement within a growing company.
Work-Life Balance: Flexible hybrid working environment, allowing for a healthy work-life balance.
Innovative Environment: Work with cutting-edge technologies and a team of talented professionals in an innovative and dynamic company.

Application Process: Interested candidates are encouraged to submit their resume and a detailed cover letter outlining their relevant experience and why they are an excellent fit for this position. Please include examples of past successes in account management, particularly in the IT sector.